11/2002 – Current

            Worked on the staging and deployment of 2100  Microsoft Windows 2000 pc's. Joined all systems to the LAN, setup printers, migrated data via peer-to-peer networks,  and worked on hardware issues as they occurred.

6/2001 – 2/2002

            Supported (internal and external) local applications and Citrix-published applications including Microsoft Office 2000/XP, ACT, Goldmine, Exchange 2000 and a number of other proprietary applications, as well as Microsoft Windows 95 / 98 / ME / NT4 Workstation and Server / 2000 Professional, Server, and Advanced Server / XP Professional. Performed administrative tasks on an NT4/2000/XP hybrid network of about 2000 users, performed backups and maintenance of a Windows 2000 Advanced Server / ARCserve 2000 Advanced Edition storage area network, calculated and recorded network statistics, monitored network operations center, and worked with HP Openview, DNS, WINS, DHCP, and Active Directory. Worked on an in-house Windows XP rollout.

Technical Analyst (Contract Position) - FedEx Services - Memphis, TN

10/2000 – 6/2001

            Supported Ship Manager API and FXRS software, Windows 95 / 98 / ME / 2000 Professional and Server, MS Office 97 / 2000, Vantive (Nexus), Outlook Express, pcAnywhere, Lotus Notes, Adobe Acrobat Reader, IBM 3270, and Netscape Communicator and set up new users for the FedEx API program. Also held training classes for Microsoft NT 4 Server.

Support/Product Analyst (Went Out of Business) - Remote Business Solutions - Memphis, TN

6/2000 – 9/2000

            Beta tested and developed of RBS’ proprietary data backup program, user setup and administration, developed help files, installed hardware/software, Windows operating systems (and operating system upgrades), set up dual-boot systems, and administered a NT 4 / 2000 hybrid LAN. Also worked with DNS, WINS, DHCP, Active Directory, and TCP/IP. Worked on an in-house Windows 2000 rollout.

Support/Senior Technician - Stream International - Memphis, TN

9/1999 – 6/2000

            Monitored calls for quality assurance, supported pc peripheral components, peer-to-peer networks, installed / supported hardware and various Windows operating systems. Also supported all preinstalled software for pc’s, as well as small network administration and local staff management. Frequently upgraded Microsoft operating systems and pc hardware.

Hardware Manager - CompUSA - Memphis, TN

9/1998 – 8/1999

            Quality control, loss prevention, generated sales, hardware/software support, pc installation for in-house demonstrations and customers, installed/supported Windows operating systems, installing Microsoft Office and Corel suites, other assorted software programs, set up ISP accounts, and various network administrative duties.

Delivery Driver - National Pizza Company - Memphis, TN

5/1993 – 8/1998

            Non-technical duties.

Clerical Specialist A (Temporary Position) - Shelby county Assessor’s Office - Memphis, TN

8/1992- 6/1993

            Worked with UNIX, Macintosh and Windows operating systems, FoxPro, and thin-client systems. Also installed network components in the office and on its pc’s.

            ARCserve 2000 concepts and administration on a Windows network with Exchange, Lotus and Oracle components.

1991 - 1998   University of Memphis, Shelby State Community College, State Technical Institute of Memphis - Memphis, TN

          Concentrations in emergency medical care, electrical and computer engineering.

1990-1991   Raleigh Egypt HS - Memphis, TN

              Graduated with general studies; humanities major.

1983-1990   Harding Academy - Memphis, TN

             General studies; President and treasurer French Club, founder and president Chess club.

Total college hours:     60

          Microsoft Windows NT 4.0 Server, Server in the Enterprise, Networking Essentials, Proxy Server 2.0, and Exchange Server 5.5.

          Independently studying Windows 2000 / XP, ARCserve 2000, Citrix Metaframe 1.8 / XP, Linux and Macromedia Flash, Shockwave, Director, and Fireworks.

Ed Gillock, III, Programmer, Orkand Corporation, 901-454-0543

Michael Gilroy, Legal Advisor / Attorney, Autozone, 901-495-7704

Sandra Scoggin, Senior Appraiser, Shelby Co. Assessor’s Office, 901-379-7307

Partick Lafferty, Dir. Community Affairs, Shelby Co. Assessor's Office, 901-387-5843

Jodie Akins, Consultant (Prof. Services), Genesys Telecommunications Labs, 901-289-8748

Thomas Johnson, Laptop repair Technician, Solectron, 901-490-7697